Warranties

BEAR MATTRESS 10 YEAR WARRANTY

This Warranty covers:

  1. Any visible and lasting indentation (body impression) greater than one inch not associated from a sag in the foundation, box springs, or platform (mattress support).
  2. Any physical flaw in the mattress causing the memory foam material to split or crack, despite normal usage and proper handling.
  3. During the first ten (10) years of original ownership, if the mattress is deemed defective, Bear shall be responsible for the repair or replacement costs of the mattress with the exception of any handling or transportation costs associated with repairs or replacements.
  4. Bear mattresses are designed for use on a firm, solid-surface, or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress support.
  5. The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship.

This warranty does not cover normal increase or decrease in the feel or any normal decrease in the recovery feature of the Bear Mattress memory foam material, neither of which affect the pressure-relieving qualities of the materials.

All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn, stained or is abnormally soiled or unsanitary.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from Bear or an authorized dealer. If you are not the original purchaser of this product, you take it “as-is” and “with all faults.”

Proof of Original Purchase is required to be eligible to make a valid claim under this warranty. You may contact Bear's Customer Service Team by calling 1-844-311-0035 or emailing claims@bearmattress.com.

BEAR HYBRID MATTRESS 20 YEAR WARRANTY

This Warranty covers:

  1. Any visible and lasting indentation (body impression) greater than one and half inches not associated from a sag in the foundation, box springs, or platform (mattress support).
  2. Any physical flaw in the mattress causing the foam material to split or crack, despite normal usage and proper handling.
  3. During the first ten (10) years of original ownership, if the mattress is deemed defective, Bear Mattress LLC shall be responsible for the repair or replacement costs of the mattress with the exception of any handling or transportation costs associated with repairs or replacements.
  4. During years 11 through 20 we will, at our option, repair the mattress at a handling cost to the original owner, or replace the mattress at a prorated charge to the original owner plus transportation costs. If we replace the mattress, the prorated replacement charge will depend on when the mattress is replaced.
  • If the mattress is replaced during the eleventh year of this warranty, the original owner will pay the prorated replacement charge of fifty (50) percent of the original purchase price.
  • If the mattress is replaced after the eleventh year but before this warranty expires, the prorated charge to the original owner will increase five (5) percent for each subsequent year of the prorated period (i.e. 55% of the original purchase price).
  1. Bear mattresses are designed for use on a firm, solid-surface, or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress support.
  2. The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship.

This warranty does not cover normal increase or decrease in the feel or any normal decrease in the recovery feature of the Bear Hybrid mattress springs or foam material, neither of which affect the pressure-relieving qualities of the materials.

All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn, stained or is abnormally soiled or unsanitary.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from Bear Mattress LLC or an authorized dealer. If you are not the original purchaser of this product, you take it “as-is” and “with all faults.”

Proof of Original Purchase is required to be eligible to make a valid claim under this warranty. You may contact Bear's Customer Service Team by calling 1-844-311-0035 or emailing claims@bearmattress.com.

BEAR PRO 10 YEAR WARRANTY

This Warranty covers:

  1. Any visible and lasting indentation (body impression) greater than one inch not associated from a sag in the foundation, box springs, or platform (mattress support).
  2. Any physical flaw in the mattress causing the memory foam material to split or crack, despite normal usage and proper handling.
  3. During the first ten (10) years of original ownership, if the mattress is deemed defective, Bear shall be responsible for the repair or replacement costs of the mattress with the exception of any handling or transportation costs associated with repairs or replacements.
  4. Bear mattresses are designed for use on a firm, solid-surface, or adjustable bed base (mattress supports). This warranty is contingent and based on tests conducted on “sets” that consist of our mattresses and acceptable mattress support.
  5. The outer mattress cover is warranted for one (1) year from the date of original purchase against faults in material or workmanship.

This warranty does not cover normal increase or decrease in the feel or any normal decrease in the recovery feature of the Bear Pro Mattress foam material, neither of which affect the pressure-relieving qualities of the materials.

All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn, stained or is abnormally soiled or unsanitary.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchased the product directly from Bear or an authorized dealer. If you are not the original purchaser of this product, you take it “as-is” and “with all faults.”

Proof of Original Purchase is required to be eligible to make a valid claim under this warranty. You may contact Bear's Customer Service Team by calling 1-844-311-0035 or emailing claims@bearmattress.com.

BEAR MATTRESS PROTECTOR 10 YEAR WARRANTY

Bear Mattress LLC warrants the Bear Mattress Protector (the “Product”) to the original end-user (“Purchaser”) from manufacturing defects for a period of 10 years from Date of Purchase. The warranty covers the protector product only. The Purchaser is responsible for all shipping costs to Bear Mattress LL. DO NOT SHIP THE PRODUCT TO BEAR MATTRESS LLC WITHOUT FIRST OBTAINING AN AUTHORIZATION NUMBER AND INSTRUCTIONS. DO NOT RETURN THE PRODUCT TO THE RETAILER WHERE YOU PURCHASED IT.

This warranty covers manufacturing defects only. Damage to the product caused by improper use or by abuse, misuse or not properly following the care instructions will void the warranty. Bear Mattress LLC is not responsible for any incidental or consequential damages resulting from the use of its products. In no event shall the responsibility of Bear Mattress LLC exceed the purchase price of the warranted product. This warranty will only be honored when accompanied by a copy of the original proof of purchase from an authorized retailer, reseller or distributor.

Bear Mattress LLC reserves the right, upon the presentation of a product covered by the warranty, to repair or replace same, at its sole option. In the event that a particular product is no longer manufactured, Bear Mattress LLC shall have the right to replace same with a substitute product that most nearly resembles the warranted item.

This warranty is the sole warranty given by Bear Mattress LLC, and shall extend only to the Purchaser. FOR SALES TO ANY PURCHASER OTHER THAN A CONSUMER PURCHASING FOR HOUSEHOLD USE, ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, ARE EXCLUDED AND DISCLAIMED. IN NO EVENT SHALL BEAR MATTRESS LLC BE LIABLE TO ANY PURCHASER FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES, EVEN IF BEAR MATTRESS LLC IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The remedies provided herein are the sole and exclusive remedies of the Purchaser and no one is authorized to assume or undertake for Bear Mattress LLC any other liability in connection with the sale of the Product. Some jurisdictions do not allow the disclaimers of implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In the event that the disclaimer of implied warranties is not applicable to you, then such implied warranties shall only remain in effect during the applicable Warranty Period. This warranty gives you specific legal rights and you may have other rights which vary from state to state. This warranty is non-transferable. This warranty shall be interpreted in accordance with the internal laws of the State of New Jersey, without regard to the provisions concerning the conflicts of laws.

Bear Mattress LLC reserves the right to revise the warranty it offers in connection with the sale of products from time to time. Accordingly, the warranties set forth in this certificate apply only to the Product accompanied by this warranty certificate. For the latest warranty information for any products offered or sold in the future, please email the Bear Mattress customer support team at claims@bearmattress.com.

CARE INSTRUCTIONS:

  • YOU MAY WASH WITH WARM WATER AND REGULAR DETERGENT.
  • USE NON-CLORINATED BLEACH ONLY
  • DRY ON LOW HEAT OR AIR DRY
  • DO NOT IRON

BEAR PILLOW 2 YEAR WARRANTY

Bear Mattress LLC warrants the Bear Mattress Pillow (the “Product”) to the original end-user (“Purchaser”) from manufacturing defects for a period of two (2) years from Date of Purchase. The warranty covers the Bear Pillow only. The Purchaser is responsible for all shipping costs to Bear Mattress LL. DO NOT SHIP THE PRODUCT TO BEAR MATTRESS LLC WITHOUT FIRST OBTAINING AN AUTHORIZATION NUMBER AND INSTRUCTIONS. DO NOT RETURN THE PRODUCT TO THE RETAILER WHERE YOU PURCHASED IT.

This warranty covers manufacturing defects only. Damage to the product caused by improper use or by abuse, misuse or not properly following the care instructions will void the warranty. Bear Mattress LLC is not responsible for any incidental or consequential damages resulting from the use of its products. In no event shall the responsibility of Bear Mattress LLC exceed the purchase price of the warranted product. This warranty will only be honored when accompanied by a copy of the original proof of purchase from an authorized retailer, reseller or distributor.

Bear Mattress LLC reserves the right, upon the presentation of a product covered by the warranty, to repair or replace same, at its sole option. In the event that a particular product is no longer manufactured, Bear Mattress LLC shall have the right to replace same with a substitute product that most nearly resembles the warranted item.

This warranty is the sole warranty given by Bear Mattress LLC, and shall extend only to the Purchaser. FOR SALES TO ANY PURCHASER OTHER THAN A CONSUMER PURCHASING FOR HOUSEHOLD USE, ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, ARE EXCLUDED AND DISCLAIMED. IN NO EVENT SHALL BEAR MATTRESS LLC BE LIABLE TO ANY PURCHASER FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES, EVEN IF BEAR MATTRESS LLC IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The remedies provided herein are the sole and exclusive remedies of the Purchaser and no one is authorized to assume or undertake for Bear Mattress LLC any other liability in connection with the sale of the Product. Some jurisdictions do not allow the disclaimers of implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In the event that the disclaimer of implied warranties is not applicable to you, then such implied warranties shall only remain in effect during the applicable Warranty Period. This warranty gives you specific legal rights and you may have other rights which vary from state to state. This warranty is non-transferable. This warranty shall be interpreted in accordance with the internal laws of the State of New Jersey, without regard to the provisions concerning the conflicts of laws.

Bear Mattress LLC reserves the right to revise the warranty it offers in connection with the sale of products from time to time. Accordingly, the warranties set forth in this certificate apply only to the Product accompanied by this warranty certificate. For the latest warranty information for any products offered or sold in the future, please email the Bear Mattress customer support team at claims@bearmattress.com.

BEAR BEDDING/SHEETS 1 YEAR WARRANTY

Bear Mattress LLC warrants the Bear Bedding (the “Product”) to the original end-user (“Purchaser”) from manufacturing defects for a period of 1 years from Date of Purchase. The warranty covers the bedding/sheets product only. The Purchaser is responsible for all shipping costs to Bear Mattress LL. DO NOT SHIP THE PRODUCT TO BEAR MATTRESS LLC WITHOUT FIRST OBTAINING AN AUTHORIZATION NUMBER AND INSTRUCTIONS. DO NOT RETURN THE PRODUCT TO THE RETAILER WHERE YOU PURCHASED IT.

This warranty covers manufacturing defects only. Damage to the product caused by improper use or by abuse, misuse or not properly following the care instructions will void the warranty. Bear Mattress LLC is not responsible for any incidental or consequential damages resulting from the use of its products. In no event shall the responsibility of Bear Mattress LLC exceed the purchase price of the warranted product. This warranty will only be honored when accompanied by a copy of the original proof of purchase from an authorized retailer, reseller or distributor.

Bear Mattress LLC reserves the right, upon the presentation of a product covered by the warranty, to repair or replace same, at its sole option. In the event that a particular product is no longer manufactured, Bear Mattress LLC shall have the right to replace same with a substitute product that most nearly resembles the warranted item.

This warranty is the sole warranty given by Bear Mattress LLC, and shall extend only to the Purchaser. FOR SALES TO ANY PURCHASER OTHER THAN A CONSUMER PURCHASING FOR HOUSEHOLD USE, ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE, ARE EXCLUDED AND DISCLAIMED. IN NO EVENT SHALL BEAR MATTRESS LLC BE LIABLE TO ANY PURCHASER FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES, EVEN IF BEAR MATTRESS LLC IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. The remedies provided herein are the sole and exclusive remedies of the Purchaser and no one is authorized to assume or undertake for Bear Mattress LLC any other liability in connection with the sale of the Product. Some jurisdictions do not allow the disclaimers of implied warranties or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In the event that the disclaimer of implied warranties is not applicable to you, then such implied warranties shall only remain in effect during the applicable Warranty Period. This warranty gives you specific legal rights and you may have other rights which vary from state to state. This warranty is non-transferable. This warranty shall be interpreted in accordance with the internal laws of the State of New Jersey, without regard to the provisions concerning the conflicts of laws.

Bear Mattress LLC reserves the right to revise the warranty it offers in connection with the sale of products from time to time. Accordingly, the warranties set forth in this certificate apply only to the Product accompanied by this warranty certificate. For the latest warranty information for any products offered or sold in the future, please email the Bear Mattress customer support team at claims@bearmattress.com.

CARE INSTRUCTIONS:

Machine Wash Warm, like colors, delicate cycle. Do not Bleach. Tumble Dry, low heat, remove promptly. Steam iron as needed.

BEAR FOUNDATION 1 YEAR WARRANTY

Bear Mattress LLC extends to the original purchaser of the Bear Foundation a one (1) year warranty against defects in materials and workmanship. If a defect should be observed please contact Bear customer support at 844-311-0035 or via email at claims@bearmattress.com.

You must provide proof-of-purchase and your Bear Foundation will be repaired or replaced at no charge exclusive of packaging and transportation costs.

This warranty does not apply if products are used in hospitality or institutional facilities.

BEAR BED FRAME 10 YEAR WARRANTY

Bear Mattress LLC extends to the original purchaser of the Bear Bed Frame a ten (10) year warranty against defects in materials and workmanship. If a defect should be observed please contact Bear customer support at 844-311-0035 or via email at claims@bearmattress.com.

You must provide proof-of-purchase and your Bear Bed Frame will be repaired or replaced at no charge exclusive of packaging and transportation costs.

This warranty does not apply if products are used in hospitality or institutional facilities.

Bear Adjustable Base Warranty

PRODUCT WARRANTY

“Buyer’s Customer” means the consumer who originally purchased the applicable Product at retail directly from Buyer or one of Buyer’s authorized resellers.

“Warranty Start Date” means, with respect to any Product, the date of purchase of such Product under this Agreement.

“First Year” means, with respect to the sale of any Product, the first year after the Warranty Start Date for such Product.

Seller makes the following warranties with regard to the Products (collectively, the “Product Warranty”):

(i) During Years 1 through 2: Seller warrants that, during the two year period after the Warranty Start Date, the Products (including all Structural Parts (as defined below)) will be free from defects in materials and workmanship; and

(ii) During Years 3 through 10 for Structural Parts: Seller warrants that, during the third through tenth years after the Warranty Start Date, all steel and aluminum structural parts contained in the Products (the “Structural Parts”) will be free from manufacturing defects.

In order to be eligible for service under the Product Warranty, Buyer (or where applicable Buyer’s Customer) must comply with the terms of this Addendum B. The Product Warranty for a Product begins on the Warranty Start Date, and the Product Warranty lasts for the two different periods described above. The Product Warranty for a Product terminates immediately upon any sale or transfer of such Product by Buyer’s Customer.

Coverage during Year 1: If a Product has defects in materials or workmanship during the First Year, Seller will supply a new or refurbished replacement Product or Product part free of charge to (as instructed in writing by Buyer) Buyer or Buyer’s Customer, upon the terms of this Addendum B. Seller will pay all shipping costs to deliver such replacement parts to a location within the United States.

Coverage during Years 2: If a Product has defects in materials or workmanship during the second year after the Warranty Start Date, Seller will supply a new or refurbished replacement Product or Product part free of charge to (as instructed in writing by Buyer) Buyer or Buyer’s Customer, upon the terms of this Addendum B, except that Buyer will pay all shipping costs to deliver such replacement Product or part for all warranty claims made after the First Year.

Coverage during Years 3 through 10 for Structural Parts: Structural Parts do not include any electrical or electronic parts or components such as drive motors and massage motors. If any Structural Part has a manufacturing defect during the third through tenth years after the Warranty Start Date, Seller will supply a new or refurbished replacement Structural Part free of charge to (as instructed in writing by Buyer) Buyer or Buyer’s Customer, upon the terms of this Addendum B. Buyer will pay all shipping costs to deliver such replacement Structural Parts for all warranty claims made during the third through tenth years after the Warranty Start Date.

The Product Warranty does not cover:

  1. Any Product used at any time for commercial or medical purposes or any purpose other than residential consumer use.
  2. Any Product which is not purchased new.
  3. Any Product which is purchased through any reseller who is not authorized by Buyer to resell the Product.
  4. Any modifications to the Products or any damage caused by the modifications.
  5. Batteries, mattresses, fabric, sheets, pillows, or any items supplied by Buyer or by third parties (including without limitation Buyer’s Customer).
  6. Labor, service, handling, or other costs or fees to remove any defective Product or Product part or install any replacement Product or Product part.
  7. Any damage to the Product caused by any of the following:
    • Buyer or third parties,
    • accidents, fire, flood, “acts of God,” or other actions or events beyond the reasonable control of Seller,
    • any unauthorized service or repairs or the improper installation of replacement parts,
    • improper handling (including without limitation during shipping) or physical or electrical abuse or misuse,
    • ordinary wear and tear, or
    • any failure to operate the Product in compliance with the operation and maintenance procedures, instructions, and guidelines contained in the Product Owner’s Manual (which is available online at www.[web site address].com/warranty), including without limitation any failure to follow: (a) the recommended weight restrictions or (b) the guidelines for proper distribution of weight on the Product.
  8. Any other costs or expenses not covered by the Product Warranty.

Product Warranty claims must be made within thirty (30) days after Buyer, or Buyer’s Customer, becomes aware of a defect and within the applicable Product Warranty periods described above. Product Warranty claims after such times are not valid claims. Buyer or Buyer’s Customer must provide to Seller: (a) an original proof of purchase in the form of the original sales receipt (in digital or physical form), packing slip, purchase confirmation, or credit card statement, (b) the name of the person or entity from whom Buyer’s Customer purchased the Product, and (c) the serial number of the Product.

Buyer will guide Buyer’s Customers through the Product Warranty service process. Seller will provide Buyer with written troubleshooting steps to evaluate whether a Product Warranty claim is covered. Buyer’s Customer must undertake these troubleshooting steps in order to determine whether the Product Warranty claim is covered. If Seller delivers replacement parts to Buyer or Buyer’s Customer, Seller will provide instructions for the removal of the defective part and installation of the replacement part. Buyer or Buyer’s Customer will be responsible for removing any defective Product or Product part and installing any replacement Product or Product part, including without limitation any labor, service, and handling fees and costs. Neither Buyer nor Buyer’s Customer may send a defective Product or defective part to Seller without a return material authorization number issued by Seller. Upon Seller's request, Buyer must return, or must ensure that Buyer’s Customer returns, any defective Product or defective parts to Seller within thirty (30) days after Buyer or Buyer’s Customer receives the replacement Product or part, provided that Seller will be responsible for the shipping costs to return such defective Product or part. If Buyer or Buyer’s Customer do not return the defective Product or all defective parts to Seller within the thirty (30) day period, Buyer will pay to Seller the costs of the replacement Product or parts, including without limitation any shipping costs incurred by Seller in shipping such replacement Product or parts.

Seller shall have a reasonable opportunity to inspect the Products at issue. For any Product which Seller determines does not conform to the Product Warranty, Seller’s sole liability and obligation, and Buyer’s sole and exclusive remedy, shall be, at Seller’s sole discretion, either to repair or replace any such Product pursuant to the terms of this Addendum B. If the Product or any replacement part is not available for any reason, Seller may provide a replacement product or part of comparable quality and price. A Product Warranty period is not extended if Seller repairs or replaces the Product or any part of the Product. The Product Warranty is limited to Buyer and Buyer’s Customers located in the 50 U.S. States.

How to Contact Bear for Warranty Issues

To file a claim under the terms of this Limited Warranty for any product, please contact Bear Mattress at 1-844-311-0035 or by emailing us at claims@bearmattress.com. Please have your proof of purchase documentation ready and available. In the event that a warranty claim is filed and a product replacement is deemed necessary, purchaser must surrender the original product to Bear Mattress.

BEAR MATTRESS LLC LIMITED PRODUCT WARRANTY

BEAR MATTRESS COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THEIR PRODUCTS OR ARISING OUT OF ANY BREACH OF THIS LIMITED WARRANTY; THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. IN ANY CASE, THE EXTENT OF LIABILITY ON THE PART OF BEAR MATTRESS LLC WILL BE LIMITED TO THAT OF THE PURCHASE PRICE OF THE PRODUCT.

PLEASE RETAIN THIS LIMITED WARRANTY AND YOUR ORIGINAL PROOF OF PURCHASE FOR AT LEAST 10 YEARS FROM YOUR DATE OF PURCHASE.