If you would like to change anything regarding the delivery of your Bear products we recommend signing up for Fedex Delivery Manager. This free membership allows you to customize delivery times, request vacation holds, and even request the package to be held at a local Fedex facility for future pick up or deliver to a different address.
Where We Ship To
We are taking measures to prevent the spread of COVID-19, which is why we are using “Contact-Free” delivery.
Please be aware, while our factory is building and processing your mattress in our normal timeframe, FedEx is being impacted by heavier than normal volumes and absenteeism due to illness.Read more about shipping and COVID-19
FREE Fedex Ground*
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Ships in 3-10 business days
*By selecting Fedex Ground, Bear Mattress is no longer liable for any loss or damage to the package after delivery.
FREE Signature Required**
Someone must be home to sign for the delivery. Ships in 3-10 business days.
Signature is required for mattress delivery only.
**Signature Required option cannot be removed once it is added.
Need to Make Changes?
After you complete your purchase, you have up to 24 hrs to make any edits to your order.Once your product has shipped, it cannot be modified in any way.
Have special instructions for delivery? Receive alerts, provide delivery instructions or request a hold at location for pick up using FedEx's Delivery Manager. This FREE service gives you more control over your deliveries.
How To Unpack Your Mattress
We recommend you unbox the Hybrid within 3 weeks of delivery and the Original and Pro within 30 days.
- We recommend having a friend or two help set up your new mattress.
- Remove the mattress from the box in the bedroom you would like to keep it in.
- Place vacuum-sealed mattress onto your bed base.
- Unroll the first layer of plastic
- Unfold the mattress and align the top of the mattress with the top of the bed frame.
- Carefully use scissors to cut away the plastic wrapping. Your mattress will begin to expand immediately!
- Cut the plastic around the perimeter of the mattress and remove.
- The bed should be completely expanded in less than a minute!
- While your mattress can be used right away, we recommend giving it a full 24hrs to completely decompress.