Shipping Information

Reliable Options to Suit Your Needs

Where We Ship To

United States

Free shipping for contiguous states. Alaska and Hawaii may be subject to additional charges. We are unable to ship to Military APOs and Puerto Rico.

Contact-Free Shipping

We are taking measures to prevent the spread of COVID-19, which is why we are using “Contact-Free” delivery.

Please be aware, while our factory is building and processing your mattress in our normal timeframe, FedEx is being impacted by heavier than normal volumes and absenteeism due to illness.

Read more about shipping and COVID-19

Delivery Options

  • FREE Fedex Ground*

    Most Popular!
    Estimated 2-5 days

    Read More About Shipping

    *By selecting Fedex Ground, Bear Mattress is no longer liable for any loss or damage to the package after delivery.

  • FREE Signature Required**

    Someone must be home to sign for the delivery. Estimated 2-5 days.

    Signature is required for mattress delivery only.

    **Signature Required option cannot be removed once it is added.

Need to Make Changes?

After you complete your purchase, you have up to 24 hrs to make any edits to your order.

Once your product has shipped, it cannot be modified in any way.

Have special instructions for delivery? Receive alerts, provide delivery instructions or request a hold at location for pick up using FedEx's Delivery Manager. This FREE service gives you more control over your deliveries.

Delivery Manager Contact Us

How To Unpack Your Mattress

We recommend you unbox the Hybrid within 3 weeks of delivery and the Original and Pro within 30 days.

  1. We recommend having a friend or two help set up your new mattress.
  2. Remove the mattress from the box in the bedroom you would like to keep it in.
  3. Place vacuum-sealed mattress onto your bed base.
  4. Unroll the first layer of plastic
  5. Unfold the mattress and align the top of the mattress with the top of the bed frame.
  6. Carefully use scissors to cut away the plastic wrapping. Your mattress will begin to expand immediately!
  7. Cut the plastic around the perimeter of the mattress and remove.
  8. The bed should be completely expanded in less than a minute!
  9. While your mattress can be used right away, we recommend giving it a full 24hrs to completely decompress.

Frequently Asked Questions

Can I specify a delivery date?

If you would like to change anything regarding the delivery of your Bear products we recommend signing up for Fedex Delivery Manager. This free membership allows you to customize delivery times, request vacation holds, and even request the package to be held at a local Fedex facility for future pick up or deliver to a different address.

How long can my mattress stay in the box?

We recommend you unbox the Hybrid within 3 weeks of delivery and the Original and Pro within 30 days.

How much is shipping?

Shipping is free to the US lower 48 states. Additional fees may apply for shipping to Alaska or Hawaii.

Do I need to be home for the delivery?

No. FedEx will drop off your Bear products right to your home (where you normally receive large packages). No signature is required, and you do not need to be home to accept delivery. If you need to edit your delivery options, please visit Fedex Delivery Manager for more details.

Can I request Signature Required?

Yes. We now offer the option for Signature Required (Mattresses ONLY) at no cost to you!

Need Your Old Mattress Removed?

Bear has partnered with LoadUp to offer you discounted rates on your mattress removal services. LoadUp can pick up your mattress and ensure it gets donated, recycled or otherwise removed responsibly.

Have a question or concern?

We’re happy to help out. Give our support team a call.

Product Pricing Details

We strive to bring you the lowest prices. The strike-through or reference price indicates the Product’s suggested retail price (SRP) and may not have been offered by us or other retailers at that price in the past and may not be offered for sale at that price on any future date. Thus, the strike-through price may not necessarily be the prevailing market price, regular retail price, or former price of a Product. In addition, Products may be offered by us or other retailers at the same or lower prices during future promotional events beginning on or after the last day of any advertised promotion. See Details