Bear Help Center

Frequently Asked Questions

About Bear Mattress & Performance

What sets Bear Mattress apart from other foam mattresses?

What kind of foam is used in the Bear Mattress?

What is Celliant™ technology?

Read our Full Celliant FAQ here.

Does the Bear Mattress “sleep hot”?

Will I feel "stuck" in the Bear Mattress foam?

Does the Bear Mattress smell?

Does the Bear Mattress reduce motion transfer so my partner won’t feel me move?

Does the Bear Mattress have a break-in period?

How would you rate the firmness of the Bear Mattress?

Can I customize the dimensions or firmness of the Bear Mattress?

Purchasing & Risk-Free Trial

How does the 100 Night Risk-Free Trial work?

Do I pay for shipping Bear Sleep Products?

Can I finance the Bear Mattress? How does that work?

Is there a tax on Bear Sleep Products?

Is Bear Mattress in any stores where I can try it before I purchase?

Does Bear Mattress come with a warranty?

Why am I required to try the bed for at least 30 days?

Set-Up & Care

How do I set up the Bear Mattress?

How do I clean the Bear Mattress?

Do I need to flip the Bear Mattress?

Do I need to let the mattress settle after opening?

Can I remove the mattress cover?

What should I rest the Bear Mattress on?

Will you remove my old mattress?

Shipping

When will my Bear Sleep Products ship?

Where do you ship?

Can I make any delivery changes once I've purchased the Bear Mattress?

Does someone need to be home or sign for the delivery?

How will my Bear Mattress arrive?

Can you ship a Bear Mattress to an APO address?

Returns

What is Bear Mattress’ return policy?

How do I get it back in the box to return the Bear Mattress?

Does it cost me anything to return the Bear Mattress?

What do you do with the mattress returns?

Safety & Certifications

Completed Safety Tests

What does it mean when it states the Bear Mattress is CertiPUR-US certified?

Made in the USA

Bear Hybrid Mattress

What is the difference of a Bear Hybrid from other mattresses?

How does the Bear Hybrid ship?

How would you rate the firmness of the Bear Hybrid?

Does the Bear Hybrid reduce motion transfer so my partner won't feel me move?

Do I need to let the Bear Hybrid settle after opening it?

Is the Bear Hybrid made in the USA?

What is the warranty for the Bear Hybrid?

Bear Bedding

What Makes the Bear Bedding Special?

What Color are the Sheets?

What are the care instructions?

Can I return the Bear Bedding? Is there a 100 night trial?

What is the Warranty on the Sheets?

What is the weave and thread count are the sheets?

How long do the sheets take to ship?

Bear Pillow

What makes the Bear Pillow Special?

What is the best sleep position for the pillow?

How do I wash/clean the Bear Pillow?

What size is the Bear Pillow?

Do I need a pillow case?

Can I return the Bear Pillow?

Is there a Warranty?

Bear Mattress Protector

What makes the Bear Protector Special?

Does it work with Celliant?

How do I wash/clean the Bear Protector?

What is the return policy?

Is there a Warranty?

Bear Mattress : Canada

How can I purchase a Bear Mattress in Canada?

What is the return policy? Is the 100 Night Risk Free Trial offered in Canada?

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