BEAR MATTRESS, LLC RETURN POLICY
Bear Mattress: You may request a return of your Bear Mattress after sleeping on it between 30 and 100 nights. We do require you to have it for 30 nights before we can initiate a return. Your return time frame begins based on delivery date. Only one return of a Bear Mattress per customer, household, and/or delivery address. You will be refunded for the cost of the mattress. Please call 844-311-0035 to initiate a return.
If you do not open your Bear Mattress, please call us at 844-311-0035 and we will send you a shipping label to send it back to us with the first 100 nights.
Absolutely no refunds or returns will be granted after 100 nights.
Bear Pillow: You have 100 nights to try the Bear Pillow from the time you receive the pillow (based on shipping info). The return is at your own expense and must be shipped to: Bear Mattress, 720 Monroe St, Ste C508, Hoboken, NJ 07030 and once we receive the product, we will refund you for the cost of the pillow. Absolutely no refunds or returns will be granted after 100 nights.
Bear Protect Mattress Protector, Bear Foundation and Bear Bed Frame are returnable for a partial refund within 30 days - only if unopened in original packaging. There is a 20% restocking fee for each product and the products must be in their original packaging, unopened and confirmed by the Bear Operations team before any partial refunds are issued. Please call 844-311-0035 for help with the return of these products. If any of these products are opened, they are non-returnable, non-exchangeable and non-refundable.
Bear Adjustable Bed Bases are FINAL SALE and are non-returnable, non-exchangeable and non-refundable.
For purchases of the Bear Bundle, please refer to each products individual return policy. All refunds will be on a prorated cost basis based on the specific discount compared to the total retail cost of all the products included in the bundle less any shipping or restocking fees.