Bear's Trial and Return Center

Try it out in the comfort of your own home

To start, have one of our mattresses delivered right to your residence for an easy setup. Night one starts when your mattress is delivered.

Enjoy your mattress for at least 30 nights

Like starting a new gym routine or wearing a new pair of shoes, it may take time for your body to fully adjust to the proper support you'll get from a new mattress.

Returns are always hassle-free

If you are not satisfied, call before your 100th night and we’ll arrange a pick-up, FREE! Unlike other mattress companies, we take the time to locate a charity near you and have the Bear mattress removed.

Questions to Consider

How long until I can sleep on my Bear mattress?

Bear mattresses will be good to sleep on as soon as it’s fully expanded. The mattress might take 24-48 hours to fully decompress depending on the length of time it was in the box.

What foundation do you have your Bear mattress on?

Our beds are designed to lay on any hard, flat surface. We highly recommend the Bear Foundation paired with a bed frame. Other options include a platform bed, adjustable base, or the floor. We don't recommend using a traditional coil box spring, because it does not provide an evenly distributed surface area for foam-based mattresses.

How long have you been sleeping on your Bear mattress?

Our bodies are all very different, and some people may need a bit more time to adjust to a new sleep surface and receiving proper support. A new mattress is a big change and we feel that 30 nights is enough time to adjust and decide whether or not the Bear Mattress is right for you.

Return and Exchange Policies

Mattress

Return Policy

You may request a return of your mattress within 100 nights after the delivery. We require a minimum trial of 30 nights before a return can be initiated. Your return time-frame begins based on the delivery confirmation date.

Only one return of any mattress per customer, household, and/or delivery address. Returns are valid on your first order only. You will be refunded for the cost of the mattress (less any discounts). In order to receive a refund, the mattress must be removed from your home by an authorized party of Bear Mattress LLC and confirmed by Bear Mattress LLC.

If you wish to return an unopened mattress, contact us within the first 100 nights and we will send you a return shipping label. Unopened returns must be sent back to Bear Mattress LLC.

Absolutely no refunds or returns will be granted after 100 nights.

Please call 844-311-0035 to initiate a return.

Exchange Policy

You have 100 calendar days to exchange your mattress from the date of delivery. Only one return or exchange of any mattress per customer, household, and/or delivery address.

If you would like to exchange your mattress for a new model, you must do so within the 100 night trial. Please follow the Mattress Return Policy and procedures to receive a full refund of your original mattress purchase price. You may then place a new order for the mattress model for which you want to exchange. Please note that exchanged mattresses qualify as a second purchase and will not be eligible for a return or refund.

Please call 844-311-0035 to initiate an exchange.

Pillow

Return Policy

You have 100 nights to try the Bear Pillow from the time you receive the pillow (based on delivery confirmation info).

The return is at your own expense and must be shipped to: Bear Mattress Returns
720 Monroe St, Ste C508 Hoboken, NJ 07030

Once the product is received by Bear Mattress LLC, you will be refunded for the cost of the pillow (less any discounts). Absolutely no refunds or returns will be granted after 100 nights.

Sheets

Return Policy

You have 100 nights to try the Bear Bedding from the time you receive the bedding (based on delivery confirmation info).

The return is at your own expense and must be shipped to: Bear Mattress Returns
720 Monroe St, Ste C508 Hoboken, NJ 07030

Once the product is received by Bear Mattress LLC, you will be refunded for the cost of the bedding (less any discounts). Absolutely no refunds or returns will be granted after 100 nights.

Protector

Return Policy

You have 100 nights to try the Bear Protector from the time you receive the bedding (based on delivery confirmation info).

The return is at your own expense and must be shipped to: Bear Mattress Returns
720 Monroe St, Ste C508 Hoboken, NJ 07030

Once the product is received by Bear Mattress LLC, you will be refunded for the cost of the bedding (less any discounts). Absolutely no refunds or returns will be granted after 100 nights.

Foundation

Return Policy

You may request a return of your foundation within 100 nights after the delivery. We require a minimum trial of 30 nights before a return can be initiated. Your return time-frame begins based on delivery confirmation date.

Only one return of a foundation per customer, household, and/or delivery address. Returns are valid on your first order only. You will be refunded for the cost of the foundation (less any discounts) once the foundation is removed from your home by an authorized party from Bear Mattress LLC.

Absolutely no refunds or returns will be granted after 100 nights.

Bed Frame

Return Policy

You may request a return of your frame within 100 nights after the delivery. We require a minimum trial of 30 nights before a return can be initiated. Your return time-frame begins based on delivery confirmation date.

Only one return of a frame per customer, household, and/or delivery address. Returns are valid on your first order only. You will be refunded for the cost of the frame (less any discounts) once the frame is removed from your home by an authorized party from Bear Mattress LLC.

Absolutely no refunds or returns will be granted after 100 nights.

Adjustable Base

Return Policy

The Bear Adjustable Base is FINAL SALE.

It’s non-returnable, non-exchangeable and non-refundable.

Bundles

Return Policy

Please refer to each product’s individual return policy for more details.

*Please note that you will be refunded the pro-rata cost of each product based on the total discount.

Absolutely no refunds or returns will be granted after 100 nights.

Have a Return?

Our friendly support team will walk you through every step of your return and answer any questions you might have. Give us a call!

Customer Service hours: Mon - Fri, 10AM - 6PM EST

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