Bear Return Policy

Experience Hibernation-Caliber Sleep, Guaranteed with Bear's 120-Night Risk-Free Mattress Trial.

Frequently Asked Questions

How long until I can sleep on my Bear mattress?

Bear mattresses will be good to sleep on as soon as it’s fully expanded. The mattress might take 24-48 hours to fully decompress depending on the length of time it was in the box.

What foundation do you have your Bear mattress on?

Our beds are designed to lay on any hard, flat surface. We highly recommend the Bear Foundation paired with a bed frame. Other options include a platform bed, adjustable flex bed, or the floor. We don't recommend using a traditional coil box spring, because it does not provide an evenly distributed surface area for foam-based mattresses.

How long have you been sleeping on your Bear mattress?

Our bodies are all very different, and some people may need a bit more time to adjust to a new sleep surface and receiving proper support. A new mattress is a big change and we feel that 30 nights is enough time to adjust and decide whether or not the Bear Mattress is right for you.

Return and Exchange Policies

Absolutely no refunds or returns will be granted after 120 nights.
Products sold as “Closeout” or “Clearance” are final sale and cannot be exchanged, returned, or refunded.

Mattresses

Return Policy

Mattress Return Policy BEFORE 1/1/2022 READ MORE.

2019 Bear Hybrid

The 2019 Bear Hybrid is Final Sale - No Trial, Returns, or Exchanges. This means those products are non-returnable, non-exchangeable and non-refundable.

This policy applies only to purchases made AFTER January 1, 2022.

You may request a return of your mattress within 120 nights from the delivery date of your mattress. We require a minimum trial of 30 nights before a return can be initiated. Your return time-frame begins based on the delivery confirmation date.

Only one return of any mattress per customer, household, and/or delivery address. Returns are valid on your first order only (even if you purchase a different mattress the second time). You will be refunded for the cost of the mattress (less any discounts). In order to receive a refund, the mattress must be removed from your home by an authorized party of Bear Mattress LLC and confirmed by Bear Mattress LLC

Bear will issue a full refund for the cost of the mattress (less any discounts) to the original form of payment.

Absolutely no refunds, exchanges or returns will be granted after 120 nights.

Start a return by sending an email to returns@bearmattress.com

Exchange Policy

You have 120 nights to exchange your mattress from the date of delivery. Only one return or exchange of any mattress per customer, household, and/or delivery address.

If you would like to exchange your mattress for a new model or different feel, you must do so within the 120-night trial. Your new, exchanged mattress is not eligible for a return, refund or trial period.

Please call 844-311-0035 to initiate an exchange.

Mattress Topper

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

You have 30-nights to return any accessory from the date of delivery.

To start your return, simply access Bear's return portal with your order number and zip code. Select the item(s) you want to return, and you will be guided through the process of obtaining a return shipping label.

Returns are free of charge. Limit two returns per item, per customer, household, customer and/or delivery address.

Mattress Protector

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

You have 30-nights to return any accessory from the date of delivery.

To start your return, simply access Bear's return portal with your order number and zip code. Select the item(s) you want to return, and you will be guided through the process of obtaining a return shipping label.

Returns are free of charge. Limit two returns per item, per customer, household, customer and/or delivery address.

Mattress Encasement

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

You have 30-nights to return any accessory from the date of delivery.

To start your return, simply access Bear's return portal with your order number and zip code. Select the item(s) you want to return, and you will be guided through the process of obtaining a return shipping label.

Returns are free of charge. Limit two returns per item, per customer, household, customer and/or delivery address.

Pillows

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

You have 30-nights to return any accessory from the date of delivery.

To start your return, simply access Bear's return portal with your order number and zip code. Select the item(s) you want to return, and you will be guided through the process of obtaining a return shipping label.

Returns are free of charge. Limit two returns per item, per customer, household, customer and/or delivery address.

Sheet Set

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

You have 30-nights to return any accessory from the date of delivery.

To start your return, simply access Bear's return portal with your order number and zip code. Select the item(s) you want to return, and you will be guided through the process of obtaining a return shipping label.

Returns are free of charge. Limit two returns per item, per customer, household, customer and/or delivery address.

Weighted Blanket

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

You have 30-nights to return any accessory from the date of delivery.

To start your return, simply access Bear's return portal with your order number and zip code. Select the item(s) you want to return, and you will be guided through the process of obtaining a return shipping label.

Returns are free of charge. Limit two returns per item, per customer, household, customer and/or delivery address.

Adjustable Flex Bed

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

All bed bases (including, but not limited to, Adjustable Flex Bed, Platform Bed, Bear Foundation, Bear Frame and Universal Bed Frame) are FINAL SALE.

All Bed Bases are non-returnable, non-exchangeable and non-refundable.

Platform Bed

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

All bed bases (including, but not limited to, Adjustable Flex Bed, Platform Bed, Bear Foundation, Bear Frame and Universal Bed Frame) are FINAL SALE.

All Bed Bases are non-returnable, non-exchangeable and non-refundable.

Foundation

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

All bed bases (including, but not limited to, Adjustable Flex Bed, Platform Bed, Bear Foundation, Bear Frame and Universal Bed Frame) are FINAL SALE.

All Bed Bases are non-returnable, non-exchangeable and non-refundable.

Bed Frame

Return Policy

This policy applies only to purchases made AFTER January 1, 2022.

All bed bases (including, but not limited to, Adjustable Flex Bed, Platform Bed, Bear Foundation, Bear Frame and Universal Bed Frame) are FINAL SALE.

All Bed Bases are non-returnable, non-exchangeable and non-refundable.

Thinking of Returning a Mattress?

Our friendly support team will walk you through every step of the return process and answer any questions you might have. In order to start your return, send us an email to returns@bearmattress.com with your name and order number.
Email Us

Returning Accessories?

Returns are made easy with Bear's return portal.
Simply access the return portal using your order number and zip code. Select the products you want to return, and you will be guided through the process.
Start Your Return