We Want to Hear from You

Have a question, problem, or comment to share? Chat, call or email us Monday through Friday, 10am to 6pm EST. Our friendly support team is here to help you!


For customer support:


Our customer support line is:

For media, influencer and job inquiries:

email partnerships@bearmattress.com or visit our partnerships page

Frequently Asked Questions

Where can I try a Bear?

Try out the mattress in the comfort of your own home. We give you 120 nights to sleep on it to really get a feel for it. If you decide it's not for you, no problem. Our return process is super simple.

How can I start a return?

If you are not happy with your mattress for any reason, call us before your 120th night. We’ll arrange a pick-up, for free. Unlike other mattress companies, we take the time to locate a charity near you and have the Bear mattress removed.

What should I rest my mattress on?

Our beds are designed to lay on any hard, flat surface. We highly recommend the Bear Foundation paired with a bed frame. Other options include a platform bed, or an adjustable base. We don't recommend using a traditional coil box spring because it does not provide the proper support for our mattresses.

How does the 120-night trial work?

Just like the name suggests, you get to try out the mattress in your own home for 120 nights. Night one starts when your mattress is delivered. You then get 120 nights to really test out the mattress and make sure it’s the perfect fit for you. We recommend giving it a full 30 days before making your decision. Like a new pair of running sneakers, a mattress has a break-in period. The materials of the mattress need some time to conform to your body. Plus your body is used to sleeping on your old mattress, even if it wasn’t treating you right. So you may need a bit of time to get used to your new one. If you’re still not in love after 30 nights, no worries. Our returns are hassle-free.

Try it out for 120 nights

Give the mattress a test run in the comfort of your own home.

Monthly financing with Affirm

Sleep now, pay later. Qualify for monthly financing with as little as 0% APR. Just use Affirm financing at checkout.

Military, Nurses, and First Responder Discount

We’re proud to support our Vets, Military Members, Healthcare Professionals, and First Responders. Get 30% off through ID.me.

Let us help you find the perfect mattress

We get it. Mattress shopping is confusing. Our no-pressure support team is here to help you out. We’re happy to answer any questions you have and help you pick the best mattress for you. Just give us a call.

Product Pricing Details

We strive to bring you the lowest prices. The strike-through or reference price indicates the Product’s suggested retail price (SRP) and may not have been offered by us or other retailers at that price in the past and may not be offered for sale at that price on any future date. Thus, the strike-through price may not necessarily be the prevailing market price, regular retail price, or former price of a Product. In addition, Products may be offered by us or other retailers at the same or lower prices during future promotional events beginning on or after the last day of any advertised promotion. See Details