Once you complete your Removal Service order, Load Up will call you and offer three time frames for you to choose from, morning 8am to noon, afternoon noon to 4pm and evening 4pm to 8pm. The day of your pickup, Load Up will provide you with the driver's name and phone number so you can contact them with any questions including when they are expected to arrive.
Frequently Asked Questions
Yes, if you would like contact-free mattress removal, then you can leave your items outside for pickup. You will not need to be present, and our drivers will call 20-30 min prior to their arrival to make sure your items are ready for pickup. Please mention this request when you schedule your appointment.
Load Up will not be able to take any items that have bedbugs, carpet bugs or any other active infestations.