Frequently Asked Questions

About the Mattress & Performance

What makes Bear Mattress unique?

The Bear Mattress is designed for athletes and people living a healthy, active lifestyle. It has been engineered with four layers of advanced, premium foams and uses clinically-proven Celliant™ responsive textile technology in the mattress cover. We worked with experts around the world to design a mattress that is universally comfortable, sleeps cool, helps you recover faster and increases your energy.

What kind of foam is used in the Bear Mattress?

We use a combination of proprietary memory foams and responsive foams to create a universally comfortable feel with a top layer of graphite-gel memory foam, a second and third layer of quick response foam that adds just the right amount of bounce and support. For those who are into specs, check out our foam technical specs here.

Why memory foam at the top?

We decided to use memory foam as the top comfort layer because it provides greater pressure relief, more conforming support and provides superior spinal alignment which is paramount to helping your body recovery. Memory foam also significantly reduces motion transfer, meaning you won’t be disturbing your partner during sleep.

What makes Bear Mattress different from other foam mattresses?

The Bear Mattress uses four layers of cooling, contouring, comforting layers of foam to increase the pressure relieving properties that helps you sleep better and recover faster . We also go beyond traditional foams and use graphite-gel infused foams and our own Quick Response foam to keep you cool and aligned. We are also use clinically-proven Celliant™ fiber technology in our mattress cover.

What is Celliant™ technology?

Celliant™ is a proprietary fiber that is loaded with a potent mix of thermo-reactive minerals found in nature. Celliant™ is not a coating - it is a polyester fabric infused with natural fibers. We weave this fabric into cotton to create the mattress cover. Celliant has been clinically proven to: increase oxygen levels reduce pain regulate body temperature reduce stiffness Celliant™ is the world’s first “therapeutic fiber,” and has been through nine clinical tests to prove its effectiveness.
Read our Full Celliant FAQ here.

Does Celliant work through sheets, mattress protector, clothes?

Yes! Clothing, sheets, and laminated or waterproof fabrics do not hinder the efficacy of Celliant to recycle energy to the body. The body’s electromagnetic emissions travel through clothing, wood, glass and even concrete.

Does the Bear Mattress “sleep hot”?

Our graphite-gel infused foam significantly reduces heat transfer from your body to the mattress and combined with the Celliant technology which helps regulate body temperature, the Bear Mattress sleeps significantly cooler than traditional foam mattresses.

How does the 100 Night Risk-Free Trial work?

After you receive your Bear Mattress, you sleep on it for up to 100 nights before you decide whether or not you love it. if you’re not completely satisfied, give us a call and we’ll refund your money and arrange for someone to come pick the bed up. You don’t pay any fees. We do ask that you sleep on the bed for at least 30 nights, as your body may need some time to adjust to the feel and support.

What is Bear Mattress Quick Response foam?

Our Quick Response Foam has the memory foam support but with latex like bounce. This hybrid foam offers unparalleled pressure relief and pressure mapping for optimal spinal alignment and adds just the right amount of bounce to the mattress so you can still move around and not sink in too deep.

What is Bear Mattress Graphite-gel infused memory foam?

Our Graphite-Gel Infused Memory Foam combines open-cell, high air-flow foam and superconducting graphite particles to offer superior thermal conductivity. This foam helps create a cool, comfortable sleeping surface that will promote pressure relief and spinal alignment to speed up recovery and help you sleep better.

Is the technology in the Bear Mattress proven?

Yes, Celliant™ has been through nine clinical tests to prove its effectiveness. Additionally our graphite-gel and quick response foams have been through multiple tests to prove thermal conductivity and effectiveness.

Does the Bear Mattress smell?

The Bear Mattresses uses foams that have little to no smell. If anything, it would be very slight when you first unpack the mattress, like a new pair of sneakers and then dissipate within a couple days.

Does the Bear Mattress reduce motion transfer so my partner won’t feel me move?

Yes! One of the many benefits of memory foam is that it keeps motion isolated thus significantly reducing motion transfer. This helps keep people sleeping the same bed from disturbing each other.

Does the Bear Mattress have a break-in period?

The mattress is great from the start, but it will probably take you some time to adjust to the feel. For this reason, we ask you to sleep on the Bear Mattress for at least 30 nights before you decide to keep or return it.

Purchasing & Risk-Free Trial

Does Bear Mattress offer a money back guarantee?

Yes. If you decide the Bear Mattress is not for you, you may contact our customer service team for a full refund. We only ask that you try the bed out for at least 30 nights, and return it within 100 days of when it arrived on your doorstep.

Free Shipping & Hassle Free Returns? Yes, really.

All Bear Mattresses ship FREE via UPS and usually arrive within 4-7 business days to your home. If you do need to return your mattress for a refund, you will not be charge any money.

Can I finance the Bear Mattress?

Yes, you can finance using Affirm. When asked for payment method at check out, simply click the "Financing with Affrim" option. You will then be redirected to Affirm's website to complete your payment.

Is there a tax on the Bear Mattress?

We only apply sales tax on purchases shipped to Georgia and New Jersey. Purchases shipped to California, Connecticut and Rhode Island are subject to an additional recycling fee. The fees vary by area, but range from $7 to $11. All other states are exempt.

New laws in California, Connecticut and Rhode Island now require retailers to collect a small fee at check-out for each mattress sold.

The fees are then transferred to the state to fund their recycling efforts. The collection of fees is mandated by these new laws. Even if you aren't getting rid of a mattress now, you will eventually and the collection of fees now help to cover those costs down the road.

The Mattress Recycling Council (MRC), a non-profit organization established by the mattress industry, created and manages the program. The MRC utilizes a network of organizations to effectively pickup, transport and recycle old mattresses within the new government regulations. To learn more about the initiative, visit mattressrecyclingcouncil.org.

Does Bear Mattress have a cancellation policy?

If you’d like to cancel your mattress prior to delivery or if you do not open your Bear Mattress, please call our Customer Service team at (844) 311-0035 and we will arrange to cancel the delivery or provide you with a return shipping label and schedule a UPS pick-up.

Does Bear Mattress come with a warranty?

The Bear Mattress comes with a 10 year limited warranty. Read all the details here.

Why am I required to try the bed for at least 30 days?

Our bodies are all very different, and some people may need a bit more time to adjust to a new sleep surface and getting proper support. Getting a new mattress is a big change, and we feel that 30 nights is enough time to adjust and decide whether or not the Bear Mattress is right for you.

Set-Up & Care

How do I set up the Bear Mattress?
  1. Please be sure to unbox the bed in the room it belongs!
  2. Open Box
  3. Take vacuum sealed bed out of box → Simply pull the mattress out onto bed frame
  4. Use opener (found in included information packet) or scissors to cut away outer plastic wrapping.
  5. Bed will begin to expand, but still be in a second layer of plastic -- at this point align the top of mattress with the top of the bed frame.
  6. Cut plastic around perimeter of bed, then remove.
  7. Bed should be completely expanded in less than a minute!
Can I set up my Bear Mattress on my own?

We highly recommend that the Bear Mattress be set-up with two people.

How do I clean the Bear Mattress?

We recommend you spot clean your Bear Mattress with warm water and mild detergent. Just like with any mattress, use water sparingly.

Do I need to flip the Bear Mattress?

Nope. In fact, the mattress is built one-sided, so it can’t be flipped. It is specifically engineered to hold up during its lifetime as is. Another great advantage of our foam technology.

Do I need to let the Bear Mattress settle after opening?

No. The Bear Mattress will be good to sleep on as soon as it’s open fully. The mattress might take 24 hours to fully decompress depending on the length of time it was in the box.

Can I remove the mattress cover?

No, we designed the cover to stay on the Bear Mattress. It should not be removed.

Do I need a box spring for the Bear Mattress?

Our bed is designed to lay on any hard, flat surface. This includes a foundation, platform bed, an adjustable bed a bunkie board, the floor or a boxspring.

Shipping

When will my Bear Mattress ship?

Your Bear Mattress typically ships from our facility within 1-3 business days from the time of order and will usually arrive at your home in 4-7 business days.

Where do you ship?

Bear Mattress currently ships to all the lower 48 states. We are looking to expand delivery to across the US and Canada in the next six-eight months, so sign up for email alerts to stay informed.

How long does shipping take from the time I order the Bear Mattress?

We ship all our mattresses via UPS and they usually take between 4-7 business days to arrive at your home from the time of order.

Can I specify a delivery date?

If you require a specific delivery date or need us to hold the mattress for longer than we normally would, please give us a call at (844) 311-0035 and let our customer service team know. We will work with UPS and try to assist in getting your Bear Mattress to the right place at the right time but we can not guarantee this.

Does someone need to be home or sign for the mattress?

No. UPS will drop the mattress off right at your doorstep. No signature is required and no one is required to be home at the time of delivery.

Can I change my shipping address once I've purchased the Bear Mattress?

Yes, but please call our Customer Service team right away (844) 311-0035, as the mattress ships quickly.

How will my Bear Mattress arrive?

Your Bear Mattress will arrive in a 40x20x20 box via UPS delivered to your doorstep.

What size and weight box is the Bear Mattress shipped in?

All sizes of the Bear Mattress ship in a 40x20x20 box. The weight of the box is as follows: King 90 lbs, Cal King 90 lbs, Queen 70 lbs, Full 60 lbs, Twin XL 50 lbs, Twin 50 lbs.

How long can the Bear Mattress stay in its box?

We recommend that the mattress be unboxed within 60 days.

Returns

What is Bear Mattress’ return policy?

We want you to be 100% satisfied. Try the Bear Mattress for 100 nights, and if you are unsatisfied with your Bear Mattress, you may return for a full refund, no questions asked (except maybe why it didn’t work for you!). 

All we ask is that you at least try it for 30 days to give your body time to adapt to your new mattress. Please note that this is a one time offer per person and/or delivery address.

How do I return the Bear Mattress?

Give us a call at (844) 311-0035 or send customer service team an email, support@bearmattress.com. We will arrange for someone to pick your Bear Mattress up right from your home.

Does it cost me anything to return the Bear Mattress?

Nope! Returns, just like shipping, are completely on us. 

What do you do with the old mattresses?

We always try to donate all returns to local charities.

Safety & Certifications

Completed Safety Tests

Per U.S. Federal Government regulations, the Bear Mattress has been thoroughly tested to meet safety regulations according to 16 CFR 1633 and 1632. The Bear Mattress is wrapped in a proprietary fire retardant sock that helps smoother and dampen flames.

Bear Mattress is CertiPUR-US certified
Yes. The Bear Mattress is CertiPUR-US certified, meaning our foams meet the following health and environmental standards:
  • Low emission (low VOCS) for indoor air quality
  • Made without prohibited phthalates
  • Made without ozone depleters
  • Made without PBDEs
  • Made without Mercury, Lead and heavy metals
  • Made without formaldehyde
    Made in the USA

    We source our materials and build our mattress in the USA. Our cover manufacturer is based in South Carolina and our foam manufacturer is in Georgia. Our headquarters are based in Hoboken, NJ just across the river from NYC.

    Bear Pillow

    What makes the Bear Pillow Special?

    Continuing the Bear Mattress tradition of using unique and proprietary technologies in our sleep products, the Bear Pillow is specially engineered with LOFT-X Foam Technology and Double Ice Fabric Technology. These technologies combine to create a pillow designed for all position sleepers that will contour to your head, neck and spine while keeping the pillow cool at all times.

    What is the best sleep position for the pillow?

    The unique construction and technology in the Bear Pillow make it perfect for any type of sleeper, whether you sleep on your side, stomach or back. The Bear Pillow will provide the proper contouring support you need for a great night's sleep.

    What is in the Bear Pillow?

    The Bear Pillow is made with LOFT-X Foam technology which is a hybrid foam that offers the contouring support of memory foam, but the resilience and bounce of Latex. This special foam provides a soft feel that adjusts to the weight of your head to provide proper spinal alignment.

    How do I wash/clean the Bear Pillow?

    The outer cover of the Bear Pillow is completely washable. The inner foam core should not be cleaned nor get wet. If necessary to clean, spot clean with a damp cloth and mild detergent and then let completely dry.

    What size is the Bear Pillow?

    The Bear Pillow is 28” x 18” x 2” and fits in a standard and/or queen size pillow case.

    Do I need a pillow case?

    The outer layer of the Bear Pillow has a washable zippered cover and a smooth, soft, cool feel and can be used with our without a pillow case.

    Can I return the Bear Pillow?

    We are confident you’ll love the Bear PIllow and offer a 100 night trial. If after you have tried the pillow for 30 days you are not completely satisfied, you can return it to us, at your expense, for a complete refund.

    Is there a Warranty?

    Yes, there is a 2 year warranty against structural and craftsmanship issues.

    Bear Mattress Protector

    What makes the Bear Protect Special?

    Continuing the Bear Mattress tradition of using unique and proprietary technologies in our sleep products, the Bear Protect is a 5-Sided, 100% waterproof, breathable mattress protector specially engineered with HeiQ Adaptive Fabric Technology. It is responds dynamically to environmental changes, creating a cool, dry microclimate for sleep, as well as providing proven protection from dust mites, bacteria and allergens.

    Does it work with Celliant?

    Designed for your active lifestyle, Bear Protect allows you to sleep cool and dry with our advance technology, specifically engineered to work with Bear Mattress & CelliantTM fabric woven into our mattress cover.
    The HeiQ Adaptive Fabric Technology allows you to transport moisture and heat away from your body. The breathable, waterproof barrier protects against stains and liquid damage.

    How do I wash/clean the Bear Protect?

    The Bear Protect is completely machine washable.

    What size is the Bear Protect?

    Our Bear Protect sizes vary to fit perfectly with the different sizes of the Bear Mattresses. We offer Bear Protect in either Cal King, King, Queen, Full, Twin or Twin XL sizes.

    What is the return policy?

    Because our product is personal and intimate in nature once they are opened they cannot be returned. We accept returns within 30 days, at your expense, if the product has not been used or taken out of its original packaging.

    Is there a Warranty?

    Yes, there is a 10-year warranty against structural and craftsmanship issues.

    4 Layers of Comfort

    The Science Behind Bear Mattress

    Learn More